LaCrosse Global Fund Services works with hedge funds, fund-of-funds, private equity funds, managed account platforms, collateralized debt obligation managers and other managers of alternative investments.
Global Operating Model
Operating in 10 global locations on a single, global technology platform, we are able to provide 24 hour a day, six days a week support for fund managers, wherever they are located and whatever markets they trade.
Our work processes "follow the sun," ensuring that we use every available hour of the day to identify exceptions or breaks and to find resolution. We provide local operational support in the time zone of settlement for traded products, and local accounting/middle-office support in the client's time zone, with reconciliation activity occurring around the clock.
Client Service Model
The fund services industry has gone through significant evolution in the last few years. Firms that were once boutiques have either been acquired by large banks or grown into sizable institutions themselves. It is difficult today to find a provider that can offer extensive capabilities and flexible client service.
LaCrosse offers a real alternative to the rigid, "one-size-fits-all" approaches offered by the rest of the industry. We have global capabilities and deep market expertise, but we also offer "high-touch" service and a service offering that can be customized to the needs of each specific client.
Every LaCrosse client receives a dedicated client service manager to coordinate day-to-day service delivery and a relationship manager to ensure satisfaction with our services. Clients will be given specific contact information for individual departments that service their funds (Accounting, Operations, Cash/Collateral Management, Investor Accounting, Investor Transactions, etc.) which they may use if they like. The client service manager and relationship manager also can be used as a primary point of contact to investigate and resolve any issues that may arise.